Effective Date: November 14, 2025
Last Updated: November 11, 2025
1. Introduction
BreezeCo (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and Canada’s Anti-Spam Legislation (CASL).
By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Contact Information:
- Full name
- Home or business address
- Phone number
- Email address
Service Information:
- Property details (size, type, location)
- Service preferences and special requests
- Access instructions and security codes
- Pet information (if relevant to service delivery)
Payment Information:
- Credit card or banking information (processed through secure third-party payment processors)
- Billing address
- Payment history
Technical Information:
- IP address
- Browser type and version
- Website usage data (cookies)
- Marketing campaign data (UTM parameters, GCLID)
3. How We Collect Information
We collect personal information through:
- Online booking forms and contact forms on our website
- Phone calls and email correspondence
- In-person consultations
- Automated technologies (cookies, web analytics)
- Third-party platforms (Google Ads, social media)
4. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery:
- Scheduling and performing cleaning services
- Communicating with you about appointments
- Processing payments and maintaining billing records
- Quality control and service improvement
Business Operations:
- Customer relationship management
- Staff scheduling and management
- Insurance and legal compliance
- Business analytics and reporting
Marketing Communications:
- Sending promotional offers and newsletters (with your consent)
- Marketing campaign tracking and optimization
- Customer satisfaction surveys
Legal Obligations:
- Complying with applicable laws and regulations
- Responding to legal requests and preventing fraud
- Enforcing our terms and conditions
5. Legal Basis for Processing (PIPA Compliance)
Under PIPA, we collect and use your personal information based on:
- Consent: You have provided explicit or implied consent
- Contractual Necessity: Processing is necessary to fulfill our service contract with you
- Legal Obligation: Processing is required to comply with legal requirements
- Legitimate Interests: Processing is necessary for our legitimate business interests
6. Disclosure of Personal Information
We may share your personal information with:
Service Providers:
- Payment processors (Stripe, Square, PayPal, etc.)
- Scheduling and CRM software providers
- Email marketing platforms
- Cloud storage providers
- Website hosting services
Legal Authorities:
- Law enforcement agencies when required by law
- Regulatory bodies in British Columbia
- Courts and legal counsel when necessary
Business Transfers:
- In the event of a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Typical retention periods:
- Active customer records: Duration of service relationship plus 7 years
- Payment records: 7 years (as required by tax laws)
- Marketing data: Until you withdraw consent or 2 years of inactivity
8. Your Privacy Rights (Under PIPA)
You have the right to:
Access:
Request access to your personal information we hold
Correction:
Request correction of inaccurate or incomplete information
Withdrawal of Consent:
Withdraw your consent for marketing communications at any time
Complaint:
File a complaint with our Privacy Officer or the Office of the Information and Privacy Commissioner of British Columbia
To exercise your rights, contact us at:
Privacy Officer: breezeco.ca@gmail.com
Phone: 250-899-1969
Address: 210 – 347 Leon Ave, Kelowna, BC, V1Y 8C7
9. Marketing Communications (CASL Compliance)
We comply with Canada’s Anti-Spam Legislation (CASL):
- We only send commercial electronic messages to individuals who have provided express or implied consent
- Every marketing email includes a clear unsubscribe mechanism
- We honor unsubscribe requests within 10 business days
- We maintain records of consent
To unsubscribe from marketing emails:
- Click the “Unsubscribe” link in any promotional email
- Email us at [unsubscribe@yourcompany.com]
- Call us at [Your Phone Number]
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and user behavior
- Track marketing campaign effectiveness (Google Ads, Facebook Pixel)
- Improve user experience
Types of cookies we use:
- Essential cookies: Required for website functionality
- Analytics cookies: Google Analytics for traffic analysis
- Advertising cookies: Google Ads GCLID tracking, Facebook Pixel
- Preference cookies: Remember your settings
You can control cookies through your browser settings. Disabling cookies may limit website functionality.
11. Third-Party Services
We use the following third-party services that may collect your information:
Google Services:
- Google Analytics (website analytics)
- Google Ads (advertising and conversion tracking)
- Google reCAPTCHA (spam prevention)
Social Media:
- Facebook/Instagram (advertising and social media integration)
Other Services:
- [List any other services: Mailchimp, HubSpot, etc.]
Each third-party service has its own privacy policy. We encourage you to review them.
12. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Security Measures:
- SSL/TLS encryption for data transmission
- Secure password-protected systems
- Regular security audits and updates
- Access controls and staff training
- Secure payment processing (PCI DSS compliant processors)
- Regular data backups
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
13. International Data Transfers
Some of our service providers may be located outside Canada (e.g., United States). When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:
- Contractual protections
- Compliance with applicable data protection laws
- Using providers with strong privacy practices
14. Children’s Privacy
Our services are not directed to individuals under 19 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending email notification (for significant changes)
Your continued use of our services after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact:
Privacy Officer:
BreezeCo Upholstery and Carpet Cleaning corporation
210 – 347 Leon Ave, Kelowna, BC, V1Y 8C7
Email: breezeco.ca@gmail.com
Phone: 250-899-1969
17. Consent
By using our website, booking our services, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
For marketing communications: We will obtain your express consent before sending commercial electronic messages.
BreezeCo Upholstery and Carpet Cleaning corporation
210 – 347 Leon Ave, Kelowna, BC, V1Y 8C7
Email: breezeco.ca@gmail.com
Phone: 250-899-1969
breezeco.ca
